Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Upon receiving my upgraded Verizon TV equipment, I mailed all old equipment back the next day in the box provided. Yesterday, I received a message that 4 out of 5 had been received, but not the DVR (MA1037FJX945X). ALL equipment, including that DVR was in the box when I mailed it. I wrote down the serial nos as I placed them in the box and the old DVR was placed in the same box as the new one when returned. The only excuse I can see for not finding it when opened is that: 1) it was stolen in transit; 2) the box was damaged in transit causing it to be lost; 3) Verizon techs misplaced it when it was unpacked. Either way, it was mailed and I am being notified that, I believe, I will continue to be charged rental fees on this box. Please help sort this out. I am very dismayed that I cannot return these things to a brick and mortar store as I always did previously where I could receive a receipt listing all returned equipment.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.