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Equipment Return
lb68550
Newbie

I returned my equipment via UPS on Friday 4/17/15. You received the box on Tuesday 4/21/15 but sent me a message that you were missing some of my equipment even though it was all sent in the same box. This is the following message I received:

This is to inform you that we have received some, but not all, of your equipment. To date the following item(s) have been received:

(Rent): HD DVR 1 {edited for privacy}

The following equipment has yet to be received. You must return the equipment undamaged to Verizon by May 21, 2015 or you will be charged as follows:

  • (Rent): DVR 1 {edited for privacy}
  • Wireless Router 1 {edited for privacy}

    To review or make changes to your account, you can visit verizon.com/myverizonat any time.

    We value you as a customer and look forward to continuing to serve you.

    Sincerely,

    Your Verizon Team

I do not understand how you received the DVR but are also missing the DVR....that just makes no sense. The router was also in the box with the DVR and other items including the remote and cable cords. 

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Re: Equipment Return
ElizabethS
Champion

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Replies from the appropriate department can take two business days. Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: Equipment Return
lb68550
Newbie

It has been more than 2 business days and I have yet to receive a response from a Verizon representative. Can you please look into this?

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Re: Equipment Return
LawrenceC
Community Manager
Community Manager

Hi lb68550,

Thanks for letting us know.  We have notified the team.

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Re: Equipment Return
cw4210001
Enthusiast

It looks like I am having the same issue as you. Has yours been resolved?

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Re: Equipment Return
lb68550
Newbie

No it has not been resolved. Noone is getting back to me like I was told

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Re: Equipment Return
_dot
Specialist

shame on you , verizon

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Re: Equipment Return
cw4210001
Enthusiast

Not good news.  Told me to wait a few days for an updated email because their system can take a while to update and correct itself. They also escalated to make sure I get that confirmation.

Don't give up!

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Re: Equipment Return
cw4210001
Enthusiast

As of 5/4/15 I have received a text message stating "Please return unused equip to Verizon FIOS ASAP. If you need assitance or have questions please call {edited for privacy}"  Why am I not getting update on return equipment instead?

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Re: Equipment Return
ElizabethS
Champion

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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