I am completely saddened by how I was treated by Verizon especially since I have been a good and loyal customer for so many years. Especially during these unfortunate times. I am very interested to know how to escalate a situation before going to The BBB or the FCC. Please assist.
I have been with Verizon for a very long time, my plan expired and my bill went up.
Over text i communicated with a rep and they made a mistake and took me off my grandfathered plan. when i called back with an issue a day later they let me know that there had been a mistake and now my bill is over $20 more a month for less services because some rep made a mistake. I have what they offered in writing. The supervisor I dealt with did absolutely nothing for me except charge me more for less services. Its not fair that a rep makes a mistake and I am penalized for it.
The mistake was made by the representative, i did everything i was supposed to do.
Now I regret calling in at all. I invite you to please please pull all the communication and review it. Its just not fair.
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