I am sharing my extreme frustration with Verizon fios customer service and overall technical service.
I just moved to Princeton Arms Apt , East Windor, NJ. I contacted {edited for privacy} a verizon fios agent for the property on 2/19/2016. The whole community was fios connected. She offered me $50 plan with fios internet and Fios Local TV + HBO for one year. Router extra $10 rental. Order number {edited for privacy}
She created a wrong address to system because system could not recognize the address. This resulted on wrong delivery of router. I contacted that I did not recive the router. Then she arranged for new router.
I call the tech support to activate my service.I spent two days and they could not fix the issue. They sent a technician and the technician could not resolve the issue after working for 5 hours. He created a new order{edited for privacy} to fix the issue. This was a move order. This started my service. But now my bill is $84 without any HBO. plus $85 for installation !
I contacted customer support on chat today 3/1 and asked to fix the issue. Instead they added HBO for extra $15 plus $85 for change in service fee and now my bill with installation is more than $200 !
Below is summary of new bill :
Confirm Your Service Ready Date Here
Order Summary{edited for privacy}NJ11223712799
Estimated Monthly Charges
These estimates are not your actual bills, which will vary based on activation date, changes you make after the order, duration of promotional discounts, usage, balance, adjustments, or installments.
Services and Discounts Monthly Amount
New Pick Your Premiums $15.00
New (Rent): Fios Quantum Gateway Router $10.00
Estimated Monthly Subtotal $107.99
Taxes, Fees and Other Verizon Charges (see detail) $2.07
Fios TV Broadcast Fee $2.99
Estimated Monthly Charges $113.05
What to Expect on Your 03/25/16 Bill
Your first bill with these services will vary due to partial month charges, one-time charges and duration of promotional discounts.
03/25/16 Estimated Monthly Subtotal $107.99
Change in Service and Partial Month
Services Added (see detail) $83.55
Services Removed (see detail) $2.00
Change in Service and Partial Month Subtotal $85.55
Fios Setup @ $80 - Installment 1 of 3 $26.66
One-Time Charges Subtotal $26.66
Estimated Bill Subtotal $220.20
Taxes, Fees and Other Verizon Charges (see detail) $12.57
Fios TV Broadcast Fee $5.38