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FIOS illegally trying to charge rental fee on Purchased Quatum Router
ic316
Newbie

I purchased a router in 2016, and sold it on ebay (which is my right, since I own this.)

Now verizon is stating to the new owner that this router is a rental and was not owned by me, which is untrue.  I have the order number where this was purchased, tthe serial number and credit card receipt

 

After many calls this is still not resolved, and it seems criminal that verizon would try to take ownership back of something I paid for, and have proof of payment.  There are multiple incidents that have been open on this, but still no resolution.  

 

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Re: FIOS illegally trying to charge rental fee on Purchased Quatum Router
LawrenceC
Community Manager
Community Manager

Hi ic316,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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