I disconnected my FIOS service(TV, internet and phone) on 11th Feb 2020 and paid my final bill. Since then I have been billed $35.55 every month. First time it happened, I have called customer service and they agree that somehow phone service is still incorrectly active in their system and they will take care and call me back with confirmation. I have called 4 time already but the issue is not yet fixed. After the promise of correction, I am again charged for the current month.
This is very frustrating and inconvenient. It is difficult to use Verizon as a service provider going forward due to this kind of irresponsible and unprofessional act.
Any help and suggestion will be appreciated.
You're mostly talking to other users here. You may be re-directed to a private Verizon support chat.
If you don't want to wait for that, contact their social media support team via @VeizonSupport on Twitter.
Last week I called the representative promised a personally call to my cell after the charge is removed in a matter of few days. I never received that call. On top of that, I am being charged another $35.55. I just got off phone with another representative today who basically told to wait until it is get corrected at their backend. I am worrying that these charges may go to collection. I did mange to speak to the supervisor who promised escalation and a call back next Tuesday. Finger crossed !!
Seriously, contact their social media support team. If you don't do Twitter, you can contact them here:
https://www.dslreports.com/forum/vzdirect
If you can, post the results. It's good to get feedback on how they perform.
Start a new topic or ask questions in the open forum.
