Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I disconnected my FIOS service(TV, internet and phone) on 11th Feb 2020 and paid my final bill. Since then I have been billed $35.55 every month. First time it happened, I have called customer service and they agree that somehow phone service is still incorrectly active in their system and they will take care and call me back with confirmation. I have called 4 time already but the issue is not yet fixed. After the promise of correction, I am again charged for the current month.
This is very frustrating and inconvenient. It is difficult to use Verizon as a service provider going forward due to this kind of irresponsible and unprofessional act.
Any help and suggestion will be appreciated.
You're mostly talking to other users here. You may be re-directed to a private Verizon support chat.
If you don't want to wait for that, contact their social media support team via @VeizonSupport on Twitter.
Last week I called the representative promised a personally call to my cell after the charge is removed in a matter of few days. I never received that call. On top of that, I am being charged another $35.55. I just got off phone with another representative today who basically told to wait until it is get corrected at their backend. I am worrying that these charges may go to collection. I did mange to speak to the supervisor who promised escalation and a call back next Tuesday. Finger crossed !!
Seriously, contact their social media support team. If you don't do Twitter, you can contact them here:
If you can, post the results. It's good to get feedback on how they perform.