Fake Discounts in Call for Order

[Unhappy1231]

I am so incredibly unhappy with Verizon Fios and the shady tactics they have employed. I originally called to set up a wireless internet service and after speaking to a representative who offered MULTIPLE 36 MONTH discounts, I decided I would be alright going with a Triple Play offer. I have a screenshot of the discount confirmations, and yet NOTHING has been taken off the bill. I would literally rather move out of Fios capable areas to spite Verizon into ending their contract. I spent literally 2 hours on hold waiting to speak with an agent and eventually got hung up on. Now they apparently have no email for support, and phone contact did not work. Great. I will do everything I can to drive business away from this company if this is how they conduct themselves. 

[LawrenceC]

Hi Unhappy123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.