False Charges on my Bill, Nasty Customer Service!!!

[Ryemom]

I too am being billed for multiple set top boxes and DVRs that we do not have in our possession!  We only own two televisions, but have discovered that Verizon has been billing us for four!  You can clearly see that two of these devices are not receiving any signals, and when a tech was recently in our home he pointed out the discrepency.

Verizon refuses to correct the problem, becuse they say that we can't prove that we don't have all of the units in our possession...what????  They also won't send a tech out to confirm this.  Insane!

The customer service rep, Akisha (no last name) is so rude that she can't get off the phone fast enough.

I think this is a scam that goes along with automatic bill pay and paperless billing!  Verizon figures that you're not looking at your bill anyway, so what's a few more dollars!

We were told they don't give refunds!  **bleep**.  

We plan to report this scam to the Better Business Bureau- this seems to be too common an occurance!  

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.