FiOS Internet Charges Increased on a 2-Year Contract? Support Requested.

[K4389]

Hello

It is difficult for me to find the time to call the Fios billing department, so I'd like to get help via the forums. This should be a pretty cut and dry question. Thanks for your help.

I have a two year contract with Fios. I have a confirmation email that shows the following (copy and paste):

Services Ordered:	Monthly Amount
Fios Internet 100/100	$104.99
$5 24 Mo. Internet Contract Discount thru Apr 22, 2020	-$5.00
$5 24 Mo. Internet Contract Discount thru Jul 1, 2018	-$5.00
$30 Fios Internet Discount Included	-$30.00
Estimated Monthly Subtotal	$64.99

So my understanding of this is until July 1st 2018, my bill is $64.99. After, it becomes $69.99.

And after April 22, 2020, that jumps to $74.99.

Okay, simple enough. The email was nice and clear too.

But low and behold, I see my August 1st bill has jumped to $74.99.

I go into the Fios App, and see "your bill has increased by $5" and the reason is "Fios Internet Services increased".

I have a two year contract. Is Verizon really increasing the cost of my package in the middle of my contract? Or is this a billing error? I can't believe (I mean I can...) that Verizon would offer contracts to consumers, and then reserve the right to increase the price of the base service at any time. That just seems terrible - I'm hoping for a billing error or some confusion on my end.

I'm looking for an explanation for the $5 (7%) increase in my bill . Thank you in advance for your help. Verizon Billing Support welcomed.

[K4389]

To add (because I know someone will say it ) - I dont think this was a discount falling off. I only have two discounts that expire, and one has already expired and the other expires in 2 years (see the chart in original post).

[jonjones1]

It looks like a general increase in your services.

however like you have shown a contract price is a contract price.

so outside of the discount falling off there should be no increases during the contract term.

you should have good reason to cancel your services since Fios broke their contract with you. I would make the effort to call 1-800-VERIZON and have them straightened it out. Make sure your contract is not extended via a billing error.