FiOs Mobile & My FiOs apps not working...

[Tremayne5973]

I've been on the phone numerous times since having the service installed with Tech Support as well as Customer Service...neither app (My FiOs or FiOs Mobile) are working. Must be something specific to my account or where I'm logging in from. Rep I spoke to today (Latonya) was able to successfully log into my account and enjoy herself a movie on her very own mobile device...although she was in Maryland and I'm in Pennsylvania. And unfortunately, I'm able to successfully log into everyone else's who's Verizon account information that I know and enjoy the apps features except my own. 

What's the good in advertising it if it doesn't work?

Al least when I had Xfinity, their viewing apps for mobile devices worked...and they worked well too.

This is a whole new level of frustration.

[LawrenceC]

Hi Tremayne5973,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.