Hi Verizon Community,
Please see below for why I need support in filing a direct complaint with Verizon Fios. If you all have additional resources, please let me know, I'm happy to file a complaint with the BBB or other organizations if it's helpful.
- Called on Tuesday, May 12 to confirm a suspension request on my account. I confirmed with the agent that there would be no existing fee associated with my account during this time.
- Called on Wednesday, June 24 to DISCONNECT SERVICE - because I was moving to a different city and state. On June 25, I received an email confirming that my service was disconnected with a disconnect service order. During this call I confirmed there were no fees or charges left on my bill.
- Also during this call - the agent told me I did not need to return my router and that a note would be made in my account, and since I was using movers, I let them know not to save the router. I sincerely hope I do not get charged for something I was told I did not need to return.
- On July 10, I received a notice from Verizon regarding a bill for the amount of $77.49. Here's the breakdown - $41.68 for a previous balance - which I do not understand, since I did not have service and my balance was zero. And $35.81 for RESTORED(?) services for the dates of 6/25-7/8 - dates AFTER service had been disconnected.
It is not okay for Verizon to be charging me for service that I did not utilize after communicating to me via customer service and emails that service was disconnected.
Please let me know how best to proceed.
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