Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Many of us have asked how to lodge a complaint with Verizon about disrespectful and dishonest customer service. I have yet to get a response, or see a response on others' posts from Verizon agents, on how to lodge a complaint within their company.
Although I cannot speak to filing a complaint within Verizon, I have found that we can file complaints with the BBB, file a consumer complaint through USA.gov, and file a complaint with the FTC.
I hope you all are able to find resolutions to your issues. I'm sure we all would prefer to get a resolution through Verizon, but if, like me, you've been trying for months and continue to have people hang up on you, diconnect chats mid-sentence, lie, and postpone; this may be our only recourse.
Thank you for this info. I will be pursuing shortly.
I am trying to file a complaint. I have the rudest customer service agent ever. I have Verizon for years and this is the first time I have to deal with xxxxx (he claims that's his name). I don't know how to file a formal complaint so I decided to post my comment here and see how far it goes.
I look everywhere and they make it imposible for people to file complaints. That's why Verizon claims to have the best customer service, because they don't allow for people to complaint about the issues you have with them.