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Fios Reward
tomidakn
Newbie
‎01-15-2019 08:47 AM

Hello,

I got Fios about 3 month ago for my home and was eligible for $100 VISA reward. However, my reward was "On hold" although I believe I have paid all the bills. I contacted the Support using chat. The chat representative confirmed I was still eligible and told me to contact {edited}. However, no matter how many times I call, and no matter how long I wait on the phone, I could never reach any representative there. And finally I found my reward is canceled. I am very disappointed, and want to have this fixed. What can I do?

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Re: Fios Reward
LawrenceC
Community Manager
Community Manager
‎01-15-2019 08:57 AM

Hi tomidakn,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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