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Fios gift card never received

 I registered to receive the $50 Gift card. It has been 10 times I have followed up with Fios specialists. They all told me that I will receive it in my email or mailing addresses. Last time  I checked the status, it was processing . But now the status page is gone. I am so hopeless and I don’t want to believe that this is a scam.  Please advise on how to escalate and resolve

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Re: Fios gift card never received
Hi Gisele,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.