Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I was told by Customer service that I need to upgrade my 85 Mbps internet because the Actiontec router is old and Verizon cannot easily do remote diagnosis. So I agreed to upgrade to 300 Mbps and I got a G3100 router and Extender. After the upgrade we started to experience intermittent disconnections (2 to 5 times a day) of TV and Internet service at the same time, looses signal and then comes back up within 10 seconds. I called customer service and she guaranteed that the problem will go away if I upgrade to 1GB speed so I agreed to upgrade again. However, the problem did not go away. I called customer support on many occasions already and during each session with the tech, I was asked to power off/on the G3100, and he said he will reboot the router and the ONT and promises that my problem will go away. However, till now (it’s been 2 months), we are still having the problem. Another issue I am experiencing is I get random disconnects (3-6 times a day) on my Cisco AnyConnect VPN during my work hours. I never had these issues before the upgrade. Please advise on my next steps aside from constantly calling customer support for them to reboot the router and ONT and problem persists.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.