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First Billing

I applied double play with 2 years agree on the web , and I got verizon's confirmation that said All One Time Charges are Fee waived.
I attached copy of confirmation.
But on my bill, Fios TV Activation Fee $23.33 ($69.99 payment 1 of 3) is charged.

First I applied on the web and sent my ID to customer center, but he lost my ID fax and I refax it.
And he reenrolled my information and I doubt that he made a mistake of TV activation fee.

And I called the customer center to ask him to amend the bill, but he did not.
I visited verizon store last week, I heard that if I applied on the web, all activation fee will be free.

Should I pay the TV Activation Fee this time?


Re: First Billing
Community Manager
Community Manager


Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.