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Forced to purchase router?
whistle_pig1
Enthusiast - Level 1
‎08-31-2018 11:48 AM

I resubscribed to Fios a little over a month ago.  I wanted to rent the router rather than buy it, but I was charged a $50 installment payment on my first bill anyway.  I called and asked to have my account changed from purchased to rented router, I was told that this was done and I would see a credit on my next bill.  I just got my second bill and there's no credit and I am being charged another $50 installment.  Robot Mad

Is there any chance of getting this changed or should I just consider myself lucky they haven't screwed it up worse than that?

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An Accepted Solution is available for this post.
Re: Forced to purchase router?
kh-gary
Moderator Emeritus
‎08-31-2018 01:47 PM
Hi whistle_pig1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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