Forwarding E-mail or Screenshot to Verizon Support Agent

[LakewoodUser]

Hello,

Does anyone know if you can forward an e-mail or screenshot to a Verizon Support Agent?

Last month I renewed my Triple Play Bundle for two years and was promised a $25 a month agreement incentive.  I just received my latest bill and only $15 was credited as an agreement incentive.

I have the original e-mail from Verizon showing the bundle price which included the $25/month agreement incentive.  When I chatted with an online support agent earlier this morning, they said they couldn't see the $25 monthly agreement incentive nor the e-mail.  Then a minute later, I was automatically disconnected from the chat session.

I do have a screenshot of the chat window when I renewed my contract and the Verizon agent at that time confirmed the bundle price good for 24 months.  What is the best way to get this corrected so my bill coincides with the contract I agreed to?

Of course, when I try clicking on "View a copy of your Billing Estimate" under Order Status, it keeps saying "We are currently experiencing issues processing your request. Please try your request at a later time."

Thank you.

[LawrenceC]

Hi LakewoodUser,

You would need to get that information from a support agent.  The email address would not be a public address.