Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
On December 28, 2017 I contacted Verizon regarding the service issues. Without my knowledge apparently the phone call was transferred to the sales, and rather than assisting my service call, the Verizon representative suggested that I should change my router for the better one without any extra charges. I agreed, and Verizon sent me the new router. Apparently without my knowledge, this representative extended my contract for two years, without me knowing, that I would lose my discounts during the next 24 months. In the March 2018 I noticed a new charge on my bill and called Verizon customer service. The Verizon customer service manager, Mary Ellen, whom I spoke on the phone, stated that increases in charges were discussed with me, and I agreed to them. To call it misrepresentation would be an understatement. At no time, the sales person on the December 28, 2017 phone call had discussed it with me, and I would have certainly never agreed to the increase in monthly charges. May Ellen also claimed that subsequent email was sent to me, I opened it and agreed to the charges. Again, I never received any emails from Verizon regarding the updates in the monthly contract. All of that looks a lot like a fraudulent practice on a part of Verizon. I want to discontinue my services with Verizon, and never deal with this company. I also want all fraudulent charges to be refunded.
By the way the new router is by far inferior to the old one.
This issue has been escalated to a Verizon agent.