Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
As with many others before me, access to MyVerizon is restricted until I gain "Full Access". I can pay bills, but that's about it. The problem is, all of the methods for gaining full access fail. I'm supposed to receive a "Temporary PIN" and then enter it. But nothing works.
Initially, my only options were to call my landline or send me the temporary PIN via postal mail. I don't know why texting my Verizon cell was not an option, as it was on file in my profile, but whatever. When I try the phone call option, I get an error message: "Unable to process request...". So I requested a temporary PIN via postal mail and waited several days. I got two mailings from Verizon. One contained my username (which I knew). The other contained my password (which I knew). Neither contained a temporary PIN.
So I tried to contact Verizon. I was eventually able to chat with someone, who insisted he needed to "take control" of my computer. So I allowed this, but he simply navigated to the "Profile" section of MyVerizon, had me check that information there was correct, then walked through the same steps I had tried before, with the same results.
I have since tried updating (and verifying) my e-mail and mobile phone numbers in my profile. Both say they need to be verified. I click the appropriate links to be sent e-mail and text messages for verification, but they never arrive. I have tried several times.
So I'm stumped. To make matters worse, I cannot find a support phone number to talk directly to a customer service representative.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.