Get refund for termination of landline service

[Dent123]

I have cancelled my landline and internet service becasue sold my house near end of Sept 2018.  Called custom service many time of promising refund in a week. It has been over 60 days still no refund and my online account is still showing negative balance. Can I can refund check issued from local Verizon office? I am frustrated to keep calling for refund. 

[jonjones1]

Many times Verizon will not issue a refund for partial service. Some reps say yes and other say no. But check verizons terms of service to see if they offer prorate refunds.

i know if you paid a security deposit it has to be paid after a year of on time payment.

[LawrenceC]

Hi Dent123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.