Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Earlier in the year, I called Verizon to tell them I was moving out of my apartment and needed to cancel my service. The customer service rep told me that the router I was using was mine to keep. I told him I didn't need it, and he even suggested that I sell mine. Fast forward several months later and I am now receiving a hefty charge for not returning the router - I no longer have it, as my roommate threw it away with the confirmed understanding from Verizon customer service that we did not need to return it.
I've talked to other customer service reps since then and they said there is nothing they can do, even when I mention that the recorded call would confirm that the original customer service rep told me that the router was mine to keep. How do I get this charge removed? It is unfair for me to be punished for Verizon's own incompetence and misinformation.
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