Getting emails from another verizon fios account

[owehsq]

I'm receiving emails from another Verizon account specfically about movie rentals that I did not rent.  I called customer support and they only were able to help me stop receiving marketing emails (which I already don't) but did not seem to understand the emails were coming from another account, not mine.  I have not been able to find any information to help with solving this problem on any forums or with contacting Verizon.

[clem21]

Post the problem here, it's a direct line to tech support. They may be able to help.

https://www.dslreports.com/forum/vzdirect

[kh-gary]

Hi owehsq,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.