Gift card not working. Dealing with COVID-19

[Disappointed7]

I ordered 5 gift cards and they were all invalid. I called customer service and provided them with the card numbers and pin. After the Verizon agent had checked, they said they would give me a refund as they were invalid. Verizon sent me 5 separate texts with ticket # for my refund request, and the customer service agent told me I would receive a status of the order within 24 hours. 6 days later, with no update, I called Verizon and they had let me know that the cards were now active. I told them that it was not what I was told and had a refund request but they said there was nothing they can do. I asked the the Verizon agent how I would have known of the status change if I didn’t call, and he answered: “you wouldn’t have.” I requested the refund again because there was no way I can check the cards as I had to evacuate my home due to COVID-19 and because I was told my refund was being processed, I didn’t pack the cards. The Verizon agent again said there was nothing he can do and that I can check later. That’s terrible customer service and I would like my refund.

[LawrenceC]

Hi Disappointed7,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.