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Giftcard trouble
Drea678
Newbie
‎07-12-2019 07:32 AM

I was promised a $200 giftcard when I switched to Fios. It is the only reason I switched. Now I'm being told that it's not listed on my order.  I've messaged 3 times.  I've spoken to someone once who was supposed to transfer me to a superviser and instead I was transferred to nowhere and hung up on.  So frustrating. Not sure what to do.

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Re: Giftcard trouble
KH-OrnEsh1
Moderator
Moderator
‎07-12-2019 08:04 AM

Hi Drea678,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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