Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I was contemplating leaving Verizon for a less-expensive option in our area, but decided against it after I was offered a $200 credit for google/nest devices for renewing my contract. Since then, I have been trying to use this credit. I continuously receive emails with links to redeem this credit, but when I click on the links they open up my main profile page and do not include anything about the promotion redemption. There is no promo code or validation code or button or anything on the site, and when I attempt to check out with devices in my cart, there is no discount provided to reflect my credit. I called Verizon to ask them how I redeem this code and I was bounded around to several different departments (promotions, accounts, etc.). After speaking with EIGHT people (for hours...) they connected me to a manager. She was nice and said she would look into it. She had me download the Verizon Fios app to see if it helped. It did not. She said she would continue to look in to it and I have still heard absolutley nothing. I have no idea who else to speak with. I am upset that Verizon has this scam. I received an email today letting me know that my $200 promotion ends in 24 hours. This is infuriating since I have been trying for two months to use it and no one seems to be able to help me. Also, I am pretty tech-saavy and should be able to find it without having to contact anyone- just through navigating the site. The fact that there is no obvious way to redeem this credit makes me believe that this was, in fact, a scam. I would like someone to solve this issue or give me a $200 account credit. I am extremely disappointed and very unsatisfied with this experience.
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