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Google and Nest Promotion
FrustratedSam
Newbie
‎11-29-2018 08:16 AM

I was wondering if anyone else is having the same issues.  I redeemed my Google Home promotional credit and received an email with an order number on 11/3.  I have yet to get any kind of status.  I have had conversation with 8 different people.  That is eight!  And still no answers.  I have been promised a call back by a manager twice and yet no return calls.   I am starting to believe that this order will never happen.  But the worse part is the lack of customer service.

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Re: Google and Nest Promotion
LawrenceC
Community Manager
Community Manager
‎11-29-2018 08:26 AM

Hi FrustratedSam,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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