Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have really no other choice at this point but to reach out to the forum. Verizon has been biliing me for two seperate accounts for over half a year now. I have been calling in since september and have escalated as many times as possible. Apparently they had system upgrade to billing and did not take into account customers who had to sign up for a home phone line in order to receive DSL service. When this happened; the "system upgrade", apparently it generated a new account for us. So for the last half a year I have a positive balance on a fake account I can access online, and the actual account tied to my DSL, I dont even receive paper bills. The "Manager" I spoke to last month literally told me to put my account number on a Check and mail it in in hopes of getting the balance posted to my correct account. At this day in time I find it hard to believe a company with as many resources as Verizon is unable to solve a billing problem in half a year. Do you guys even have SLA's? I am guessing not at this point. So, what do I do? Continue to send in a Check to Verizon with my account number every month, then folllow up with a phone call so someone else can tell me to wait until next month for my accounts to merge? It is past funny at the unability to sovle a problem in a reasonable amount of time.
This issue has been escalated to a Verizon agent.