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Great billing service

Hi, I just want to hightlight my expericence with Fios rep "Earl Siegfred"   I bought my own router when signing on to new Fios 75/75 service last year + autopayment.    No knowingly, there was an billing issue & I was charged rental equiptment anyway.  18 months later, I found out this mistake and got on customer support chat.    Earl was wonderful & patient.  After a good 45 mins, all charges were credited back.  You guys rock !