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HELP! Can’t reach custom service.
Gkg425
Newbie
‎08-13-2019 11:17 AM

I am new to Verizon fios and currently doing the test drive. I am trying to reach customer service to discuss and compare plans as well as to get more information as to why my bill went up $45 the second month. It took me numerous tries to find the right number and now that I have, I have been on hold for over an hour and half. I have never experienced customer service like this before and am wondering if Verizon fios is a scam? I was a Comcast customer for years and never ran into this before. Please help!!!!

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Re: HELP! Can’t reach custom service.
jonjones1
Legend
‎08-14-2019 02:26 AM
@Gkg425 wrote:

I am new to Verizon fios and currently doing the test drive. I am trying to reach customer service to discuss and compare plans as well as to get more information as to why my bill went up $45 the second month. It took me numerous tries to find the right number and now that I have, I have been on hold for over an hour and half. I have never experienced customer service like this before and am wondering if Verizon fios is a scam? I was a Comcast customer for years and never ran into this before. Please help!!!!

I would say now that you are on the test drive feature and they also have a total customer satisfaction guarantee for the first 30 days, i would call the 800-VERIZON number and hang on until you get through.

you could try the chat feature from the web portal. http://www.verizon.com 

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