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HELP! I need to cancel a payment in the mobile app!
KSukEDUC
Newbie
‎01-19-2018 03:39 AM

I just made apayment through the app via my bank account without knowing that a subscription renewal just came through as well.  I need to cancel it.  I have a call back set for 8 am, but if I can cancel sooner, that would be great.  Please help!

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Re: HELP! I need to cancel a payment in the mobile app!
jonjones1
Legend
‎01-19-2018 05:41 AM
@KSukEDUC wrote:

I just made apayment through the app via my bank account without knowing that a subscription renewal just came through as well.  I need to cancel it.  I have a call back set for 8 am, but if I can cancel sooner, that would be great.  Please help!

No one here can fix a billing issue. That can only be fixed via two methods.

1- Call 1-800-VERIZON select billing. However I would not count on any real relief this way.

2- Call your bank and stop the payment. The bank will ask you to fill out a form stating why you want it stopped. They may charge a fee. Although my credit union does not other places do charge.

Hope it all works out 😀

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