Has Verizon received my equipment? + issues with website

[newarkuser00]

Over the past few days, I have tried calling Verizon several times to find out if they have received my equipment.  Its been about 2 weeks since I mailed out the box via UPS but despite calling Verizon, no body knows whether my equipment was received.  I keep receiving emails to return FIOS equipment.  This is very strange, and frustrating.  When I call, Verizon doesn't know and they keep sending me emails letting me know that unreturned equipment will be charged upto $650. 

I closed be account and am still receing bills, the website does not work properly either.  I need to verify that I am the "owner" of the account by requesting a code to either my email or phone.  But, your website doesn't work property.  It refuses to send out the code so I can at least understand why I am receiving bills even though my account was closed out a month ago.  Really glad I left Verizon due to our move and no service in this region.

[LawrenceC · Accepted solution]

Hi newarkuser00,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.