Having problem with bill, phone support is terrible and can't help

[shutterbug212]

I got a bill in the mail for my Fios Internet 75/75. It say I have an overdue balance and need to pay double this month. How the heck can I have an over due amount when it is set up so Verizon charges my credit card every month? I have had no other problems with my credit card paying nayone else so why is there this problem with Verizon? I do not need my credit messed up because of Verizon. To get Fios at the rate I am paying I had to set it up with a credit card payment as per Verizon. When I tried to explain this to the Verizon phone support yesterday he could not understand what I was saying after explaining it to him 3 times!!! He than transferred me to another department which happened to be closed. What the heck kind of service is this! To get an answer to anything from Verizon is a joke and the worst customer service of any company I have ever dealt with. To even get to send this was a chore since they will not et you send them anything direct to get answers!! What am I supposed to do about this bill? Even staes do not pay this bill since it will be charged to your credit card.

[LawrenceC]

Hi shutterbug212,

Sorry you are having difficulty with your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[shutterbug212]

No one has reached out to me in anyway and today is December 1, 2014