Help billing issues complaint, service charge change, no reason given

[CnK1]

Good Day,

     Was wondering if anyone could direct me on where or who I can call get actual results or a reasonable explanation to a billing issue. Recently my service changed, well same service just a much greater price, I did not request or make  any changes and I cannot get it resorted to the prior charges. I have had the ultimate tv & gigabit service for sometime, my family finds the service satisfactory normally. Called billing but they say they are unable to revert to the prior price even though I was under no contract or agreement. Nothing they can do except of course a contract with a new service, no one would, or “could,” transfer me to a manager or supervisor. Even prior discounts were removed and can not be restored. Been a verizon subscriber for over 20years, and unfortunately had to retire as a field technician from verizon after only 16years due to a work injury that prevent my climbing.

[LawrenceC]

Hi CnK,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.