Horrible, Horrible Customer Service

[Shophop]

Husband moved out so I needed to change account name to mine - not new account or we would have to pay to cancel current contract and we would loose all our movies, etc.  I just wanted to transfer the contract to my name or I was going to go back to Comcast.  Was told "simple, no problem"  "we do name changes everyday".  Later that afternoon - our service was disrupted, no phone , all movies gone....

This has been 2 months and hours  of dealing with customer service and being put "on hold" - Wouldn't you think Verizon would make a screen for them to write down notes, so each time you call you don't have explain the situation over and over again.

Condescending service reps and constantly getting put on hold is blood boiling.

Anyone know of a way to contact anyone that has any authority?  These reps keep telling me they will put in a request for information and then never get back to me.  Mind numbing.

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
-Amanda_M