Horrible service

[Kwhite1453]

I simply want to talk to someone about upgrading my router but  called twice and phone disconnected me. Called a third time and waited over two hours on hold. Tried to do a live chat and it would not connect it looks like I will be looking for another provider. Should not be this difficult to get some help!!!!

[kh-gary]

Hi Kwhite1453,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.