Horrible, stay away from fios.

[Gf1957]

My bill was accidentally changed through my remote. Customer service told me they could get my plan back but it would be more expensive because they no longer offer it. I had it yesterday. When I mentioned it was an accident all they did was suggest putting a lock, well great but that doesn't help me. Now my bill has increased for the same services and will increase again in 1 year and I'm stuck for 2 years. HORRIBLE CUSTOMER SERVICE. No help, basically made it my fault and now I'm stuck. After these 2 years I'm switching back to Comcast, Ive had Fios for 4 months and have had nothing but trouble. My suggestion, don't be inticed by the pricing, it'll come back to bite you.

[LawrenceC]

Hi Gf1957,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[CustFor18yrs]

I agree. I called Fios 3 times to lower my TV bill with no success. I moved to DirectTV and called to cancel then Verizon offered me a discount to stay.

I asked for a discount for my Internet and Phone. The Customer Service rep was rude and tried to lock me into a 2 year contract with no discount or promotional price. Dont let them bully you into a contract. I am staying for now, month to month, until I can get my wife's email migrated. I can get the same service from Cable for 1/2 the price with no contract or equipment fees.

I will be switching to Optimum in a few months.

Verizon just does not value long term customers until they are gone.

[tuggy23]

I agree verizon customer service is horrible I have been trying to get them to correct my bill an, all they do is make promises but do nothing. I will be leaving then as soon as I get this resolved.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.