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How can I speak to a supervisor or manager of the recovery department?
somescreenname

I am trying to speak to a supervisor or manager of the recovery department regarding a mistake on Verizon's part that is now affecting me financially in numerous areas of my life. I have called the recovery department a total of 9 times over the past 4 months, with 4 of these calls being within the past month from February 27th, 2020. Each time the call has ended with the phone representative telling me that a supervisor would be calling me back within the next 24 to 48 hours, and I have yet to receive a call. One of the representatives had explained to me that no previous supervisor callback requests had ever been placed on my account after approximately 3 calls. On my latest call today, the representative on the phone became increasingly aggressive toward me before finally hanging up when I continued to ask for another method of contact besides waiting on a non-existent callback. This is an absolutely ridiculous user experience, and I am appalled at the behavior of Tiffany in my latest call. I will also be reaching out via Facebook and Twitter in hopes to work with somebody capable of resolving this ASAP.

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Re: How can I speak to a supervisor or manager of the recovery department?
LawrenceC
Community Manager
Community Manager

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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