Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We decided to switch to verizon from Bright House when we received a mailing from them offering 50/50 Internet, Showtime & HBO for 2 years and Netflix for a year; all for 59.99 a month. When the installer came out and I was reviewing the contract, I noticed it said 25/25 Internet and so I showed him the plan we signed up for. He fixed the 50/50 internet speed at that time and told me it would be a couple days for them to turn on Showtime, HBO, & Netflix. They never did, we've called 4 different times and were on the phone over an hour each time and no one seems to have the authority to honor this offer. Each time we were finally told that they would call us back by the end of the day and no one has ever done.
Does anyone know how I can get them to honor their promotion?
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.