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How do you redeem $200 Google credit?

I am trying to redeem the $200 Google/Nest credit before it expires.  I put eligible items in my cart, and there is no credit.  No discount code. No instructions.  From what I can tell on this forum, MANY people have run into this.  When I try to connect with Fios about this issue, I'm told all agents are busy.  How do I redeem?  How do I get Fios to respond? Every post on this forum says there issue has been "escalated to a FIOS agent" - so that is what I am hoping for unless anyone else has some advice??

Re: How do you redeem $200 Google credit?
Hi BoilerUpHmmrDwn,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.