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How to deactivate account if some one moved out from USA
Ali1231
Newbie

I am facing a problem i am not able to reach customer care to deactivate my FIOS accounti moved from USa from urgent basis and on last day when i visited to FIOS office agent told me you have to deactiate using a call but i took a device to hand over to them to de activate my services.

but i had to catch a flight and i gave the device to my frient and catch the flight. now i chatted to custoer care and they are unable to close my account they said i have to call customer care and from india i am not able to reach customer care and when ever i get chance to connect it charge me a lot due to ISD calling. i am surprised there is no mail communication between fios cusomer and fios? help me to deactivate my account as i am getting billed for everyty month

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Re: How to deactivate account if some one moved out from USA
LawrenceC
Community Manager
Community Manager

You can cancel Monday - Friday 8:00 am - 6:00 pm (ET) by calling 1-844-837-2262. You'll need to provide your account number to cancel Fios, so have that handy when you call.

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Re: How to deactivate account if some one moved out from USA
jonjones1
Legend

He is in INDIA so calling toll free is not going to do it.

he needs the non toll free number for contact out of country.

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Re: How to deactivate account if some one moved out from USA
LawrenceC
Community Manager
Community Manager

Hi Ali123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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