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How to unmerge my fios and wireless accounts?
Chiquita121
Newbie
‎12-04-2019 06:56 PM

How to unmerge my fios and wireless accounts? I have been calling both fios and wireless since 5/31/2019 to unmerge my accounts since I accidentally clicked on a button that day. Numerous calls for numerous hours with no success. I do not want to close and re-open either accounts. Any suggestions?

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Re: How to unmerge my fios and wireless accounts?
kh-gary
Moderator
Moderator
‎12-04-2019 07:16 PM
Hi Chiquita12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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