Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
I Want to Complain About Verizon Fios
Lexi21
Newbie
‎11-05-2018 02:28 PM

I want to complain about Verizon Fios and how ignorant some of the people are. I asked to speak with the escalation department per my bank and they told me they don’t have one. Then I asked to speak to a higher up and they told me I couldn’t. My bank has their money in a merchant department and Verizon has to call the merchant department line at PNC to have the money released. Verizon said they won’t call the bank. Meanwhile after all day between the bank and Verizon nothing is resolved. When all this is complete I am canceling service with Verizon.

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: I Want to Complain About Verizon Fios
LawrenceC
Community Manager
Community Manager
‎11-05-2018 04:06 PM

Hi Lexi2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply