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I am being billed for equipment that I HAVE returned
robinz1
Enthusiast

I am being billed for eqipment I have returned.  I have spoken with 4 agents, and this is not getting resolved.   I have all the documentation that proves that Verizon has received the equipment.  I have been dealing with this since November, and I will not be responsible to pay for equpment that I have proof was returned and signed for. I receive texts constantly asking me to return the equipment.  This seems to be a common complaint on this forum.  I NEED this resolved and will not subject my excellent credit rating to this kind of unfair billing practice.  Please find me an agent who will get this resolved for me.  I have spent countless hours on this already to NO avail.  Thank you.

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Re: I am being billed for equipment that I HAVE returned
KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: I am being billed for equipment that I HAVE returned
Verizon_Support
Customer Service Rep

Glad you received your credit! Please let us know if you have any other questions or concerns for us by posting in this thread.

Best,

Art

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