I have been dealing with the billing dept. Since the first of November and getting no way. I explained my problem and nobody can fix it. I have hours on the phone last call I made they were to get back to me in 24 hoursstill have not heard from them.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.