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I cancelled ticket - but it still shows as open?
ocean25
Specialist

Two days ago, I called tech support and was given the info I needed.

Received an email saying I had opened ticket ({edited for privacy}) but I did not. It said to call

and cancel if service is not needed. I DID call and cancel, but ticket still shows as open.

I hope this is just the way the system works as I don't need assistance and refuse to pay

if a tech shows up!

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Correct answers
Re: I cancelled ticket - but it still shows as open?
ocean25
Specialist

@ocean25 wrote:

Two days ago, I called tech support and was given the info I needed.

Received an email saying I had opened ticket ({edited for privacy}) but I did not. It said to call

and cancel if service is not needed. I DID call and cancel, but ticket still shows as open.

I hope this is just the way the system works as I don't need assistance and refuse to pay

if a tech shows up!


  

   The tech did call me about a half hour ago and was ready to come, but I told

   him that I was up and running. He said "Great, now I can have a good lunch."

   Not sure why the ticket wasn't closed out. Oh well, all is good.

View solution in original post

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Re: I cancelled ticket - but it still shows as open?
ocean25
Specialist

@ocean25 wrote:

Two days ago, I called tech support and was given the info I needed.

Received an email saying I had opened ticket ({edited for privacy}) but I did not. It said to call

and cancel if service is not needed. I DID call and cancel, but ticket still shows as open.

I hope this is just the way the system works as I don't need assistance and refuse to pay

if a tech shows up!


  

   The tech did call me about a half hour ago and was ready to come, but I told

   him that I was up and running. He said "Great, now I can have a good lunch."

   Not sure why the ticket wasn't closed out. Oh well, all is good.

0 Likes