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I cannot redeem my Samsung offer

Hi I received the email to redeem the offer but when I click on it it brings me to the app and it doesn’t work I’ve tried doffeeent browsers and still nothing. I’ve also read some threads and this seems to be a common issue. Can I please get some help with these id like to redeem the offer for the tv. 

Re: I cannot redeem my Samsung offer
Hi Melyb1023,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.