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I have unauthorizaded pyment on my banck account
JGG75
Enthusiast

Has anyone had unauthorized payments to Verizon taken directly from their bank checking account?  This has happened to me.  Verizon was taking one payment out of my account.  The payments came out of my account and went into a Verizon  ACH account at a bank.  So it looks like a legitimate transaction but I don't have auto-pay with Verizon.  So who authorized these payments?  After one hour I can't contact no one. Verizon should know. 

That's happens to someone? Can I have some advise?

Thank you

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Re: I have unauthorizaded pyment on my banck account
LawrenceC
Community Manager
Community Manager

Hi JGG75,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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