Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
In August 2015, I renewed my Triple Play for two years. I am supposed to get $22.50 per month in discounts. My first bill only showed $10 in discounts. I tried Verizon Chat, but Verizon disconnected me three times--system issues. Each time I reconnected, I got a new agent and I had to repeat the entire history. Then, I called customer service. I told the representative about my issue. I gave her my Verizon order number and offered to send her a copy of the order confirmation that shows the $22.50 in discounts. There, apparently, was no way to do this. She offered me a customer loyalty discount of an additional $10.00 per month. I told her that I was entitled to $22.50 a month. She acted like she was doing me a favor with the discount she was offering. As I was convinced my next bill would not be correct, I drafted a letter the next day and sent it to the General Correspondence address in St. Petersburg, FL asking for assistance. I included a letter, a copy of my first bill and a copy of the Verizon Order Confirmation.
I just got my next month's bill. Sure enough, my scepticism did not go unrewarded. I was only 'granted' an additional $4.99 per month in discounts though it appears that this additional discount was retroactive to August.
How can I work with a real person at Verizon that cares about getting this right?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.